Privacy Policy

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Irvine’s Body Shop is committed to protecting your privacy and handling your personal data responsibly.

This Privacy Policy explains how we collect, use, store, and protect any information you provide when using this website or contacting us through it.

By using this website, you agree to the terms of this Privacy Policy.

Who We Are

This website is operated by Irvine’s Body Shop.

If you have any questions about this Privacy Policy or how your data is handled, contact details can be found on this site.

What Information We May Collect

We may collect and process the following information:

• Your name

• Your phone number

• Your email address

• Your vehicle details, where relevant

• Photos or information you send relating to repair enquiries

• Any other information you provide when contacting us

• Technical data such as IP address, browser type, pages visited, and website usage information

How We Collect Information

We may collect information when:

• You complete a contact form on the website

• You call, email, or otherwise contact us

• You send images or details to request an estimate

• You browse and interact with the website

• You accept cookies through the website, where applicable

How We Use Your Information

We use your information to:

• Respond to enquiries

• Provide quotations or estimates

• Arrange bookings and repair work

• Communicate with you about your vehicle or enquiry

• Improve our website and services

• Maintain website security

• Meet legal, regulatory, or insurance-related obligations where applicable

We only use your information where we have a lawful basis to do so, including responding to your request, carrying out our services, complying with legal obligations, or pursuing legitimate business interests.

How Long We Keep Your Information

We only keep personal data for as long as necessary for the purpose it was collected, including to respond to enquiries, provide services, maintain business records, and meet legal, accounting, or insurance requirements.

Sharing Your Information

We do not sell, rent, or trade your personal data.

We may share your information where necessary with trusted third parties involved in operating our website or supporting our business, such as website providers, email providers, insurers, or professional advisers. We may also share information where required by law.

Any third parties acting on our behalf are expected to handle your data securely and lawfully.

Cookies and Website Analytics

This website may use cookies and similar technologies to improve performance, understand how visitors use the site, and support functionality.

Cookies may collect technical and usage information but do not usually identify you personally.

You can control or disable cookies through your browser settings. Please note that some parts of the website may not function properly if cookies are disabled.

Data Security

We take reasonable technical and organisational steps to protect your personal data from unauthorised access, misuse, loss, or disclosure.

However, no method of transmitting data over the internet is completely secure, and we cannot guarantee absolute security.

Your Rights

Under UK data protection law, you may have the right to:

• Request access to the personal data we hold about you

• Request correction of inaccurate or incomplete information

• Request erasure of your personal data in certain circumstances

• Request restriction of processing in certain circumstances

• Object to how your data is used in certain circumstances

• Request transfer of your data where applicable

• Withdraw consent where processing is based on consent

To make a request regarding your data, contact details can be found on this site.

Third-Party Links

This website may contain links to other websites. Once you leave this site, we are not responsible for the protection and privacy of any information you provide on external websites. You should review the privacy policies of those websites separately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices, or website functionality. Any updates will be posted on this page.

Contact

If you have any questions about this Privacy Policy or your personal data, contact details can be found on this site.